I received this email today:

Dear Music and Memories,
Last night - for the first time EVER, I put in my second order to you this year, and because of your secure website, I paid for it over my computer! Both the ordering and paying were a thing have never done before because I have always been very suspicious about giving out details of my debit card, - but not to you!

I trust in you completely, and that means a lot in this day and age.
I absolutely LOVE Music and Memories and though I have delt with you for quite a few years now, you have never let me down once. Praise indeed.

Your staff on the phones are always cheerful, friendly, and of enormous help - patient even when asked to check to see if something I missed is still available. They make shopping with you an easy and enjoyable experience. Thank you all, and Happy New Year to all at Music & Memories.
Thank you once again,
Your Delighted Customer
Joanne

Well, its a month since Christmas. Only 11 months to go! But here at Good Music we look back at how we performed regularly. I enjoy receiving letters like the above. Our staff in Cornwall works diligently every day to get you your orders on time. And we hold all our product in our warehouse, unlike our competitors who rely on distributors and manufacturers to ship your order. We only put products on the web that we have inventory available. If it's unavailable, we take it off the website over night.

Our last shipping date for Christmas was 19 December with the Royal Mail First Class service. We gave the Royal Mail an extra day of grace. Of the 78,000 or so units ordered from us in the last 3 weeks prior to that day, we only missed 1.5% of deliveries. I wonder how well our competitors did?

Thanks for being our customers - we look forward to serving you in the future!

Ed - The Music Man